Continue the customer relationship after the booking.
Most event tools stop at the ticket. Compass treats the booking as the beginning — carrying each guest through reminders, the experience itself, and the invitation to come back.
- 1
Confirm
Send an immediate, useful confirmation the moment someone registers.
- 2
Remind
Keep attendees prepared with pre-event reminders that lower no-show rates.
- 3
Follow up
Thank guests, request reviews, and share what happens next while it is still fresh.
- 4
Invite back
Promote the next event to the right people based on who actually attended.
Every stage of the experience, connected
From registration to repeat attendance, Compass keeps the relationship warm and the messaging grounded in what each guest did.
Registration confirmation
Confirm the booking instantly with the details attendees need — and start the relationship on the right foot.
Pre-event reminders
Reduce no-shows with timely reminders that carry logistics, directions, and what to bring.
Add-on promotion
Offer upgrades, workshops, and extras that match what each attendee already booked.
Attendance tracking
Know who actually showed up, and segment everything that follows on real attendance.
Post-event follow-up
Thank attendees, share highlights, and keep momentum while the experience is still fresh.
Review requests
Ask for feedback and reviews at the moment attendees are most likely to give them.
Reach guests based on what they actually did, not just what they bought.
Attendance changes everything. Someone who came should hear something different from someone who booked and missed it. Compass segments by real participation, so repeat promotion lands with the people most likely to say yes again.
- Audiences built on real attendance, not just registration
- Repeat-event promotion to your most engaged guests
- Different journeys for attendees, no-shows, and first-timers
Venue and experience behavior, built into the profile.
Through the VendorStreet integration, Compass understands how guests engage with venues and experiences — enriching each profile with behavior that helps you personalize what comes next.
Explore VendorStreet- Venue and experience activity in the customer timeline
- Add-on and upgrade promotion tuned to real interest
- Attendance signals available across audiences and journeys
Turn a single booking into a lasting relationship.
Compass carries every guest from confirmation to the next invitation, with messaging grounded in what they actually did.