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AI-first customer intelligence

Turn intent into action.
Automatically.

Describe the audience or outcome you want in plain English. Compass builds the audience, creates the campaign, and helps you send — from your own domain.

  • Built for deliverabilityAuthenticated domains, consent, and suppressions.
  • AI with guardrailsGrounded in your data. Validated and explainable.
  • Your customer dataUnified profiles across every system you connect.

AI Audience Builder

Beta
New Audience

Customers who purchased Lion's Mane twice but have not ordered in 60 days and selected "better focus" in a survey.

Audience Preview Matching Logic Sample Customers

Estimated Audience Size

1,842 customers

~12% of your customers

Why these customers match

  • Purchased Lion's Mane 2+ times
  • No orders in the last 60 days
  • Survey answer includes "better focus"
  • Subscribed and not suppressed
View full explanation →
Audience is valid
Save Audience Create Campaign

Trusted by businesses building stronger customer relationships

Mushroom Street Farms VendorStreet Rooted Wellness Greenfield Market Highland Apothecary And hundreds
of other businesses
The problem

Your customer story is scattered across too many systems.

Traditional email tools see only a slice of the picture. Compass creates one customer intelligence layer that every connected product can contribute to and use.

How Compass Works

  1. 1. Connect

    Connect Shopify, surveys, events, and any app.

  2. 2. Understand

    Compass unifies identities and builds rich customer profiles.

  3. 3. Describe

    Tell Compass what audience, campaign, or journey you want.

  4. 4. Approve & Send

    Review the results. Approve. Compass handles the rest.

Customer Profile

Actions

Sarah Johnson Subscribed

sarah.j@example.com · +1 (555) 123-4567

Customer since May 12, 2022

Total Orders

12

Lifetime Value

$842.37

First Order

May 12, 2022

Last Order

Apr 28, 2024

Overview Orders Attributes Engagement Surveys Consent Timeline

Top Products

Lion's Mane 4 orders

Reishi 3 orders

Customer Attributes

Goal: Better Focus Interest: Stress Support Prefers: Capsules Loyalty Tier: Gold

Recent Activity

Opened campaign May 10

Completed survey Apr 15

Unified customer profiles

One customer.
Every interaction.

Compass brings together purchases, surveys, events, engagement, and more into a single, trusted profile — built around the person, not the application.

  • Identity resolution with reversible merges
  • Extensible attributes for any data type
  • Consent history with full provenance
  • Engagement and commerce in one timeline
Explore customer profiles
AI with guardrails

AI that works inside the boundaries of your business.

Compass uses the fields, products, and attributes that actually exist. AI proposes — Compass validates — and you approve. This is the difference between a trustworthy platform and a lightweight email generator.

How the guardrails work
  • Audience requests become a validated query language.
  • Unknown or unsupported fields are rejected, never invented.
  • Campaign links must come from approved domains.
  • Offers and discounts cannot be fabricated.
  • Brand facts and tone come from your own profile.
  • Every campaign begins as a draft — nothing sends without approval.
AI audience builder

Describe the customer. Compass builds the audience.

Ask for an audience in plain English and get a query Compass can prove — with the estimated size, sample members, the exact rules applied, and any unsupported part of the request flagged for you.

See the audience builder

Customers who purchased Lion’s Mane twice but have not ordered in 60 days.

People who attended a workshop but never purchased a grow kit.

VIP customers who spent more than $500 and opened the last campaign.

Event guests who registered but did not attend.

Campaign generation

From one-line brief to editable campaign.

Select an audience, describe the objective, and Compass drafts subject lines, preview text, content blocks, and its rationale — ready to review, edit, and approve.

  1. 1

    Brief

    Describe the message or objective in a sentence.

  2. 2

    Generate

    Subject variants, preview text, and structured blocks.

  3. 3

    Review

    See the live email rendering and the merchant rationale.

  4. 4

    Approve & send

    Send from your authenticated domain.

Behavior-triggered journeys

Journeys that respond to what customers actually do.

The key difference: Compass re-evaluates each customer before sending. A person doesn't stay trapped in a journey just because they qualified earlier.

Explore journeys
Abandoned purchasePost-purchase educationReplenishment reminderEvent follow-upSurvey completionLapsed customerProduct interest without purchaseRegistered but did not attend
Ecosystem intelligence

Every connected product makes Compass smarter.

Each system contributes to the same identity, facts, consent, and messaging infrastructure — and can use it in return.

ShopifyCommerce & customer activity
Compass SurveysDeclared interests & goals
VendorStreetMarkets, venues & bookings
EventsRegistrations & attendance
LoyaltyPoints, rewards & status
Custom AppsAny event via the API
Compass Customer Intelligence
AudiencesCampaignsJourneysAnalytics
Consent & deliverability

Built to protect the customer relationship.

Consent, suppressions, and sender authentication are part of execution — not an afterthought. This is what separates Compass from an AI email generator.

Your business already has customer intelligence. Compass helps you use it.

Start with Shopify, connect your ecosystem, and let Compass turn scattered activity into audiences, campaigns, and journeys.